Customer Support

Returns Policy

Thank you for your order!

We understand that sometimes things don’t work out as planned. This policy outlines your rights to return unwanted items and our procedure for handling faulty goods.

Unwanted Items (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order and return any unwanted items within 14 days of receiving them. You are not required to give a reason for your return.

• To cancel your order, please contact us within 14 days of receiving your goods. You can do this by replying to your order confirmation email, calling us at [Phone Number], or contacting us through our website.
• Once you have notified us of your cancellation, you have a further 14 days to return the unwanted items to us. Please ensure the items are returned in their original packaging and in an unused condition.
• We will process your refund within 14 days of receiving the returned items. We will refund the full purchase price, including the cost of the original delivery (unless you chose a more expensive delivery option than the standard option we offer).
• You will be responsible for the cost of returning unwanted items, unless the items are faulty or damaged.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us within a reasonable time of receiving the goods. You can do this by replying to your order confirmation email, calling us at [Phone Number], or contacting us through our website.

We will offer you a full refund, repair, or replacement for the faulty item, depending on the nature of the fault and your preference. We will also cover the cost of returning the faulty item to us.

Important Information

• This policy applies to all online, mail, and telephone orders.
• This policy does not affect your statutory rights under the Consumer Rights Act 2015.
• We reserve the right to refuse a refund or replacement if the items are not returned in a reasonable condition due to unreasonable use.

Contact Us

If you have any questions about our returns policy, please don’t hesitate to contact us.

• Email: office@longstaffegallery.com
• Phone: 07977738541

We hope this policy is clear and helpful. Thank you for your understanding.